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dalance.com
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history || born and raised | experiences | my path
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Lance L. Mailem
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email address: lmailem@vt.edu
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Objective
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To obtain a management position in a food establishment
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Education
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Bachelor of Arts Studio Art, December 2003
Virginia Polytechnic Institute and State University, Blacksburg, Virginia
Major GPA: 3.1 / 4.0 Overall GPA: 2.5 / 4.0
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Related Experience
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Operations Manager, Dietrick Dining Center, Virginia Tech Student Programs
Blacksburg, Virginia, June 2004 - Present
Managed a multi-venue, state of the art, international dining facility and helped coordinate events including Grand Opening, Thanksgiving Feasts and Customer Appreciation Dinners
Served as the Marketing liaison. Responsible for signage and promotion of events in the facility through the Student Programs Marketing and Graphics Department
Worked with management and administration in establishing training / development manuals which contain standards of operations and individual shop specifications
Trained in hiring staff into salary and wage positions
Received training in Effective Supervision from the Virginia Tech Human Resources Department
Received appreciation from the Blacksburg High School Coop Program and from the Department of Rehabilitative Services of Virginia
Certified in the ServSafe Standards through the National Restaurant Association
Interim Assistant Manager, Dietrick Dining Center, Virginia Tech Student Programs
Blacksburg, Virginia, February 2004 June 2004
Managed a multi-menu dining facility with a staff compiled of salary, wage, and student wage
Assisted in the planning of the Customer Appreciation Hawaiian Luau that served over 2000 guests
Began the research and gathering of training materials for a Training and Development Program to be used in the renovated The Depot at Dietrick renamed D2.
Conducted specific training sessions for the staff regarding policies and procedures
Student General Manager, Dietrick Dining Center, Virginia Tech Student Programs
Blacksburg, Virginia, August 1998 February 2004
Managed and trained staff including student management in various operations of the facility
Carried out administrative duties such as conducting meetings and enforcing written policies
Gained experience in most food operations of the high volume dining establishment
Maintained a high level of customer service and food safety standards including HACCP
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Other Work Experience
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College Intern, County of Maui, Land Use and Codes Administration
Wailuku, Hawaii, June 2000 - August 2000, December 2000
Summer Intern, Maui High Performance Computing Center
Kihei, Hawaii, June 1999 - August 1999
Waiter / Buser, Maui Beach Hotel
Kahului, Hawaii, May 1999 - August 1999
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Computer Skills
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Operating Systems: Macintosh OS, Windows 2000/NT/XP
Software / Programming: Adobe Photoshop 6.0, Adobe Illustrator 9.0, Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft Power Point, Microsoft Outlook, HTML
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Volunteer Activities
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Capital District Editor, Capital District Circle K International
Blacksburg, Virginia, April 2001 - April 2002
Club Leader, Circle K of Virginia Tech
Blacksburg, Virginia, December 1999 - May 2002
Webmaster / Listserv Administrator, Circle K of Virginia Tech
Blacksburg, Virginia, April 2000 - May 2002
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