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Lance L. Mailem

email address: lmailem@vt.edu


To obtain a management position in a food establishment


Bachelor of Arts Studio Art, December 2003
Virginia Polytechnic Institute and State University, Blacksburg, Virginia
Major GPA: 3.1 / 4.0 Overall GPA: 2.5 / 4.0

Related Experience

Operations Manager, Dietrick Dining Center, Virginia Tech Student Programs
Blacksburg, Virginia, June 2004 - Present

  • Managed a multi-venue, state of the art, international dining facility and helped coordinate events including Grand Opening, Thanksgiving Feasts and Customer Appreciation Dinners
  • Served as the Marketing liaison. Responsible for signage and promotion of events in the facility through the Student Programs Marketing and Graphics Department
  • Worked with management and administration in establishing training / development manuals which contain standards of operations and individual shop specifications
  • Trained in hiring staff into salary and wage positions
  • Received training in Effective Supervision from the Virginia Tech Human Resources Department
  • Received appreciation from the Blacksburg High School Coop Program and from the Department of Rehabilitative Services of Virginia
  • Certified in the ServSafe Standards through the National Restaurant Association
  • Interim Assistant Manager, Dietrick Dining Center, Virginia Tech Student Programs
    Blacksburg, Virginia, February 2004  June 2004

  • Managed a multi-menu dining facility with a staff compiled of salary, wage, and student wage
  • Assisted in the planning of the Customer Appreciation Hawaiian Luau that served over 2000 guests
  • Began the research and gathering of training materials for a Training and Development Program to be used in the renovated The Depot at Dietrick renamed D2.
  • Conducted specific training sessions for the staff regarding policies and procedures
  • Student General Manager, Dietrick Dining Center, Virginia Tech Student Programs
    Blacksburg, Virginia, August 1998  February 2004

  • Managed and trained staff including student management in various operations of the facility
  • Carried out administrative duties such as conducting meetings and enforcing written policies
  • Gained experience in most food operations of the high volume dining establishment
  • Maintained a high level of customer service and food safety standards including HACCP
  • Other Work Experience

    College Intern, County of Maui, Land Use and Codes Administration
    Wailuku, Hawaii, June 2000 - August 2000, December 2000

    Summer Intern, Maui High Performance Computing Center
    Kihei, Hawaii, June 1999 - August 1999

    Waiter / Buser, Maui Beach Hotel
    Kahului, Hawaii, May 1999 - August 1999

    Computer Skills

    Operating Systems: Macintosh OS, Windows 2000/NT/XP
    Software / Programming: Adobe Photoshop 6.0, Adobe Illustrator 9.0, Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft Power Point, Microsoft Outlook, HTML

    Volunteer Activities

    Capital District Editor, Capital District Circle K International
    Blacksburg, Virginia, April 2001 - April 2002

    Club Leader, Circle K of Virginia Tech
    Blacksburg, Virginia, December 1999 - May 2002

    Webmaster / Listserv Administrator, Circle K of Virginia Tech
    Blacksburg, Virginia, April 2000 - May 2002

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